customer care

your account
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under the age of 18, you may use raizuniqueobjects.com only with involvement of a parent or guardian. raizuniqueobjects.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

order status
You may login using your email address and chosen password to view order history, tracking your order and view any other details regarding your order.

sales tax
RAĪZ Unique Objects delivery estimates are good faith estimates only. RAĪZ will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery. We cannot ship to post office boxes.

returns

All custom items are final sale and non-returnable. Non-stock items, special orders, lighting and polycarbonate items are non-returnable. raizuniqueobjects.com offers a limited returns policy for non-custom items based on eligibility. Non-custom items can be returned within 14 days of delivery if in original condition and accompanied by original receipt and packaging. All returns will be credited in the form of a store credit to RAĪZ Unique Objects. Store credit is valid for one year from date of issue; thereafter, unused credit is forfeited. To start the refund process, please email us hello@raizuniqueobjects.com.

defective items
Claims for defective or damaged items must be filed within 14 days of delivery. Please inspect all items immediately upon delivery. Claims received after 14 days of delivery will not and cannot be processed. In the event that an item is defective or damaged, RAĪZ will provide you a replacement item at it's soonest availability. Should the item be out of stock, RAĪZ will provide you a full refund of the item's value in the form of a store credit to be used at your discretion. Store credit is valid for one year from date of issue; thereafter, unused credit is forfeited. To start the replacement process, please email us at hello@raizuniqueobjects.com.

order cancellation
All orders are final; we are unable to cancel orders under any circumstances. For questions regarding alternate solutions please contact us hello@raizuniqueobjects.com.

terms & conditions and site changes
RAĪZ reserves the right to modify or change the terms of use of this site with or without notification.

user warranties
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.

disclaimer of warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. raizuniqueobjects.com makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site.

indemnification
You agree to indemnify and hold harmless RAĪZ and raizuniqueobjects.com and its officers, directors, employees and suppliers, from any claim, demand, action or damage, including reasonable attorneys’ fees, made or incurred by any third party arising out of or related to your use of this site.

termination
We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms and conditions, including providing us with false information.